So we have a number of customers looking at particular configurations. Like many others, they get quotes from all over. Including from companies that don’t really have the slightest clue about what is being asked of them.
Which means, we as often as not, get quotes tossed back to us with a note saying “you are at too high a price”. While the quotes they are comparing to aren’t even meeting the basic spec.
I have this … I dunno … horror movie watching experience in my gut when I watch someone commit a sizeable fraction of $1M USD to something that won’t work. I feel bad for the people about to make the terrible mistake, and I try to caution them that they are about to make such a mistake. Yet, this caution is usually ascribed to a competitive bit of FUD and is ignored.
In the past, when I’ve seen this happen, if the person wasn’t a strong player at the company or group, they were reassigned or fired, and some quiet back end communication with us on how to “re-engineer” a ‘solution’ to actually work, was done.
Just saw one with a customer we’ve known for years. They are about to make a bad mistake, and I’ve tried warning them. But, ya know … when price is the only thing that matters …
Well, they’ll see when they plug it in, try their first large run. My warning will be prescient. Or it will seem this way.
Its like a horror movie. You know they shouldn’t open the door. You know they shouldn’t stick their eye up to the view hole. But they do it anyway. And you shouting and yelling at the screen? Ignored (well, for obvious reasons in the case of the movie or show, for very wrong reasons in the case of the purchase).
We gain the most as a business when our customers are successful. Its in our interests to see that they don’t make mistakes, whether they buy from us or not. And what I am learning from all of this is, when you find someone (or some group/company) that really knows what they are talking about, its probably a good idea to leverage that knowledge, and work with them.