… when during a support call, we see the magnitude of the self-inflicted damage, and ask ourselves exactly why did they do this to themselves?
Today was like this.
We do what we can to protect people from the dangerous rapidly moving sharp objects underneath the hood (or boot). We abstract things, tell them not to put fingers near the spinny blades.
Yes, its a metaphor.
Today was a day of Pyrrhic victories. More like this …